How will Chipotle emerge from its current crisis? Looking back at how other restaurants dealt with crises may tell a lot about Chipotle.
SeaWorld Entertainment is in full response mode as the two-year-old critical documentary continues to gain momentum.
It’s an easy point to make when it comes to staff members and their use of social media, but there are plenty of examples where executives have made similar mistakes. The point is this: don’t forget to include your executive team.
When thinking about a check-and-balance for your organization’s tweets and social content, here are five tips for quickly deciding whether or not a tweet will be funny or potentially disastrous.
As communicators with nearly 20 years of experience each, the team at GFM has seen almost every kind of communications crisis out there. From crises you can plan for – such as announcing a bankruptcy filing – to those you can’t see coming – like a natural disaster forcing a temporary business closure – there’s one common thread: having a tested crisis communications plan in place makes all the difference.
General Motors’ internal jargon resulted in a major delay in elevating the Cobalt ignition switch to mission critical. Has the auto giant learned its lesson?
Under Armour responded when U.S. speed skaters blamed new suits on the lack of medals at Sochi. How do companies preserve their reputations amidst criticism?