Category Archives: Digital

How to Measure Dark Social

CurtainMarketers tend to focus on the metrics that they have available to measure the success of a campaign. But engagement isn’t all likes, shares, and retweets. A good amount of sharing and conversation happens through private channels. Facebook Messenger, Twitter DMs, private stories on Snapchat, even text message and email, all of these dark social activities together comprise a huge role in the overall social media and content landscape.

Now, dark social is growing as a marketing tactic too. A lack of visibility into dark social activity doesn’t mean you that you have to ignore this audience. A combination of a smart and well thought out strategy, strong tracking solutions and tactics to capture customers can provide context to what’s happening behind the scenes with your online content.

Read more after the jump…

YouTube Launches New Ad Formats and Measurement Options

Screen Shot 2018-10-08 at 12.18.35 PMYouTube recently announced some new ad formats that will allow viewing audiences to learn more about, and even buy, products and services without leaving the platform. Additionally, new tools are on their way that will allow for brand lift studies to be conducted on the Google Ads platform in real time, similar to a feature that Facebook has offered for a while.

The announced updates will work much much like they do in the search format with new “extensions” coming soon that will allow viewers to identify the location of a business and submit lead details from within an in-stream ad.

Read more after the jump…

Apple’s Winning Twitter Strategy

During this month’s Apple Event, when Apple announced new product releases for the world to drool over, Twitter felt more like a farmers market than a social media platform. As a Project Fi advocate, images of a sleek phone with a technicolor screen didn’t do much for me. What did catch my attention was Apple’s use of Twitter advertising strategies to promote and ultimately own their #AppleEvent.

Apple’s Paid Media Wins   

The most impressive aspect of their recent media push was their paid strategy. Instead of buying placements across multiple platforms, they picked one digital platform that’s highly relevant to tech lovin’ early adopters and focused their paid social efforts there. According to Digiday, they purchased a promoted trend, “like a reminder” custom placement and promoted tweets. This single platform focus demonstrates confidence in both their audience and the platform, which is prime advertising real estate for events, trends and conversations.

They also took time to create promoted tweets in 12 different languages, like the example below. This further indicates that they know their target audiences and want to connect with them through a relatable experience.

Apple’s Owned Media Misses  

In my opinion, a big missed opportunity for Apple was its continued organic silence on Twitter. They have never tweeted and an #AppleEvent didn’t change that organic strategy. Over the years, organic social media content has seen a decline in reach, causing a decrease in engagements. Typically when we run digital advertising campaigns, we see an increase in profile traffic and engagement, indicating that the most engaged members of the audience want a place where they can engage with a brand immediately after seeing an ad. By not tweeting organically, Apple missed out on organic reach and engaging with superfan conversations.

Apple’s Earned Media Love

Last week’s paid strategies directly impacted their earned media love. Promoting a trend was a brilliant idea, which gave #AppleEvent extra exposure and probably greatly impacted usage and engagement, like this user’s tweet:

What did you think of Apple’s Twitter takeover last week? Did it inspire you to join the conversation, or better yet, pre-order an iPhone XS? Let me know in the comments below!

Olivia Ward is a Director of Digital Strategy at CenterTable, where she creates digital marketing strategies that make client dreams come true. She has more than 10 years of experience helping brands find and target their audience IRL and digitally.

How To Implement Google’s Responsive Search Ads

Having a hard time deciding what to put into those three Headline fields in the recently updated Expanded Text Ads in Google? Tired of running manual A/B tests on your ad copy? Responsive Search Ads (RSAs) may be the solution you’ve been searching for.

How Responsive Search Ads Work

RSAs are dynamic search ads that adapt to a user’s query through machine learning. Advertisers can enter up to 15 headlines and three descriptions and Google will test out various combinations, learning which perform best over time. Read more after the jump…

Google Expands its Expanded Text Ads … AGAIN!

Sheesh! I take one little vacation and come back to a brand new set of rules for ad copy character limits in Google. These changes to Expanded Text Ads were announced in relation to responsive search ads earlier this month, but they just rolled out this past week – of course while I was floating on a tube in the middle of the Lake of the Ozarks.

The Skinny on the Expanded Expanded Text Ads

Remember back in 2016 when Google went from standard text ads to expanded text ads, adding a second headline, combining two descriptions into one longer description, and adding two URL paths instead of a display URL? Well, they’ve gone and done it again. Read more after the jump…

The New Era of Creative Storytelling (Part 2 of 2)

{Editor’s Note: This is the second of a two-part post focusing on what we’ve learned as social media marketers over the years and what our industry looks like moving forward}

Live journalAs you (hopefully) read in the first part of this post, social media marketing and user behavior have covered a LOT of ground in 15-ish years. First, being able to share written word on the Internet, then the ability to start your own personal web page with photos and music, on to easily being able to create and post content of all kinds online, interacting directly with brands and organizations, and eventually live streaming content that “disappears” after a few seconds. Creative storytelling has never been more complicated. Which brings us to today…

2018: The Modern Age

What is Happening?

Blog period3There’s a TON of noise. And individuals are (successfully) trying to find better ways to receive and organize the information they want. The social media algorithm pendulum has swung from content we wanted/selected, to what the platforms assume we want to see (the echo chamber effect), back toward the content we interact with most often (but definitely NOT chronological, because there’s no money in that). The interesting outcome of the “Hooli Effect” (mentioned in Part 1 of this post), is that individuals are using social platforms the way they want to use them, not necessarily how each platform would want you to use them.

Read more after the jump…

The New Era of Creative Storytelling (Part 1 of 2)

{Editor’s Note: This is the first of a two-part post focusing on the history and set up of how social media has been used by marketers. Part Two will explore what we’ve learned and what social media marketing looks like moving forward} 

It’s helpful to look back at history and understand how and why things happened before talking about how we can improve our digital storytelling.  This is a social media history tour through the eyes of a guy who has been involved in the industry since the pre-MySpace Days. (Some obvious, but not-as-relevant-to-social-media details have been omitted so this post doesn’t turn into more of a novel than it already is):

Read more after the jump…

Facebook Launches Tool To Allow Anyone To View Ads

Facebook Advertising ExampleAfter originally announcing that the feature was coming back in October, Facebook has launched a tool that allows people to see all of the ads that have been run from a Page across the entire ad network.

The move is part of Facebook’s push towards more ad transparency and is, in effect, an extension of the political ad tool that went live a little earlier this summer.  The tool will allow users to see ads bought on a page by clicking on the Info and Ads tab. The feature, which will showcase active ads running across Facebook, Instagram, Messenger and Audience Network, does not include the audience and spend information that political ads will be forced to share. Users can also not comment or engage with an ad unless they are part of the audience being targeted.

Read more after the jump…

Laurel vs. Yanny: Brands React

An audio clip took the internet by storm this week, described by many as the second coming of the white and gold or black and blue dress phenomenon.

Some listeners hear the word “laurel” and others are hearing “yanny.” The audio hotly divided the GroundFloor Media and CenterTable offices as we declared our undying loyalties to #TeamLaurel or #TeamYanny. Yesterday, the New York Times even developed a tool to change the frequency of the audio clip so readers can hear both “yanny” and “laurel.”

We thoroughly enjoyed watching different brands and celebrities seize the viral moment to weigh in on the debate throughout the week. Read more after the jump…

Animation Brings Tricky Topic to Life

Since 2015, GroundFloor Media and CenterTable have been proud to work on the Be A Smart Ash campaign. From naming to website development, campaign launch to ongoing education and awareness, the agency and client teams continue to thrive with this highly integrated campaign. With our next step, we will be bringing animation into the fold.

In fact, Be A Smart Ash recently earned the Ragan’s PR Daily 2017 award for Best Location-Based Campaign, adding to national industry kudos earned from the National Recreation and Parks Association (NRPA) late last year.

How to keep up momentum

Three years into the campaign with emerald ash borer (EAB) still not identified in Denver, the team realized that focusing on awareness for the third year in a row could cause consumer fatigue. And with growing awareness about EAB came an increase in questions about just how to combat the pesky pest. So, the team decided 2018 was the perfect time to pivot to an action-oriented message focused on treatment options, just in time for prime treatment season.

Read more after the jump…