Category Archives: Social Media

Baby Boomers and the Buzz on Brackets

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We collectively sprang forward in the early morning hours of Sunday and digital platforms are bouncing into action as well. If you could use some inspiration to end your work week, today’s Weekly Reads dishes on how to protect your mental health from your seemingly endless Instagram feed. Also on deck: targeting baby boomers and our admiration for Facebook and Twitter as they take on the giant task of curating Major League Baseball and March Madness, respectively.

Facebook

U.S. News & World Report: More Live Sports Are Coming To Facebook
Swing, batter batter! The ink is drying on a deal between Major League Baseball and Facebook. Facebook will exclusively stream 25 weekday afternoon baseball games this season. Bloomberg theories that the deal cost the social platform around $30M. The partnership is the first of its kind between Facebook and a major professional sports league. Read more after the jump…

SXSW 2018: Serve Ads to the Circumstance, Not Just the Individual

Potbelly Smile ScaleAs marketers, one of the first and most important things that we can do for our business is to identify the audiences for our product or service. Our audiences (yes, that should always be plural) are typically defined by a combination of demographics and psychographics that help us fit a diverse selection of human beings into a few loosely constructed boxes. But with an unprecedented amount of data now available to businesses it’s time that we introduce context and circumstance into the equation.

Read more after the jump…

CenterTable @ SXSW: 2018 Preview

SXSW 2018GroundFloor Media and CenterTable are once again heading down to Austin to attend the 2018 South by Southwest Interactive (SXSWi) conference. Beginning Friday, March 9 and continuing through Tuesday, March 13 Adrienne Schafer and I will be hitting up as many sessions, panels, brand activations, concerts, networking events and food trucks as we can possibly stomach, and reporting back here on the GFM/CenterTable blog and a variety of social platforms.

The conference has changed quite a bit since we started attending seven years ago. The days of interactive sessions following a strict marketing and social media theme are long gone, replaced with niche programming tracks like health & wellness, sports, food and fashion as well as technology-focused trends like virtual reality, augmented reality and artificial intelligence (we really are living in the future, aren’t we?). But the thread that weaves all these “interactive” subjects together still remains communication, interaction and the place where brands and individuals meet. Change was inevitable as SXSW has grown, but it’s still an experience that can’t be found anywhere else.

Read more after the jump…

Facebook Algorithm Changes and a SXSW Preview

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It’s one of our favorite weeks of the year: South by Southwest Interactive (SXSWi) week! We’re very excited to be sending Jon Woods and Adrienne Schafer down to Austin to check out and report back on the latest and greatest in digital marketing from the festival. Be sure to check in with our blog Friday March 9 through Tuesday March 13 for a daily update from Austin, and follow along with @WoodrowWilson and the aptly handle’d @recap for real-time recaps of the various sessions and experiences they collect at SXSWi over the next five days. In the meantime, it seems everyone is wondering about Facebook’s algorithm changes, and many of us have questions about navigating the influencer relations space. Below are a couple of great articles to hopefully tide you over.


Facebook

DigiDay: Media Buyers Aren’t Seeing Ad Prices Change After Facebook News Feed Changes

Some pretty ground-shifting changes were expected from Facebook’s recent algorithm/news feed updates. With the shift from a focus on publisher and brand content to more person-to-person interactions, the initial thinking was that brands would likely have to pay more to reach their audiences. And while it may be early, it doesn’t sound like there have been systematic shifts just yet. Read more after the jump…

Fake News Strikes…Again

fake-news-twitterI heard an interesting story on NPR during my commute the other day about Alex Harris, a Miami Herald reporter who was covering the Florida school shootings. She was using Twitter to find witnesses who were willing to talk to her about the shooting. And she started getting some really heated feedback from people about her tweets. It turns out, however, that the tweets people were upset about were screenshots of doctored versions of what she had sent out, not her original tweets. In a somewhat ironic twist, this reporter had become a victim of fake news…

Read more after the jump…

The Digital Sales Funnel and Saying “Thank You” – Takeaways from Social Media Marketing World 2018

Last week we had the opportunity to attend the Social Media Marketing World in San Diego – a two-and-a-half day session-packed conference focused on the most relevant trends and information in the world of social media.

Given that South by Southwest Interactive kicks off later this week (stay tuned for daily updates from our two-person team of Jon and Adrienne), we’re going to combine a longer form discussion from what we learned at Social Media Marketing World with our annual SXSW Denver Download in early April – let us know if you’re interested in attending!

In the meantime, here are my three main takeaways from #SMMW18 – with a quick video from the conference to explain some of the concepts as well.

1) The Algorithms Continue to Change Our Focus

Facebook’s shift away from brand and publisher posts in our news feeds toward one-on-one peer interaction has left a lot of brand managers scratching their heads about staying relevant on the platform. The key – according to Social Media Insider Founder Michael Stelzner – will be unique and tailored content with the goal of prompting individuals to share with their peers. In other words, “being human at scale.” Some additional insights on this topic include:

  • Longer form content will be critical – videos, in particular
  • Facebook’s focus on “Facebook Watch” will also mean a shift toward more episodic content. Think about producing various video series that take viewers on a storytelling journey, and make it as shareable as possible
  • The algorithm change combined with Snapchat competition will likely lead to more Facebook Stories from individuals – so much so that we’ll likely see fewer wall posts and more Stories in the near future (the future is 15 second Story videos)

2) Focus on Being More Strategic with Paid Efforts

Moving forward we’re also going to have to be more strategic with our promoted content and paid campaigns on every platform. Some specific examples from the conference include:

  • Be more selective with where you’re spending your money. Promoting content that is already successful will always be more beneficial than forcing a promotion on content that that isn’t resonating with your audience. Think of it as pushing a ball downhill vs. trying to fit a square peg into a round hole
  • Utilize Facebook Custom Audiences and retargeting features more frequently. We spend a lot of time and resources creating content, and we shouldn’t have a “one and done” mindset with our paid campaigns. If a group of people watched your first video in a series, consider retargeting those same people with a paid campaign for the second video in your series. “Custom Audiences are your bank account,” as one presenter commented
  • Make sure you have a hook, ignite emotion, describe your solution and finish with a specific call-to-action with every piece of promoted content you produce. At the same time keep your content as concise as possible – skip the bumpers/intros/bios in your video content to grab attention as quickly as possible

3) Don’t Stop When the Campaign Ends

We often miss the opportunity to follow up or even say “thank you” with our campaigns. Use those custom and engaged audiences to keep the conversation going after your campaign ends (maybe with your next campaign or content effort). And if you have an audience that made a purchase or took some form of action, don’t forget to say thank you in a creative way, and follow up with specific next steps. Spell it out simply so your customers have a seamless, positive experience and understand clearly what happens next.

What Communicators Can Learn from Teen Activists

Screen Shot 2018-03-02 at 8.35.20 AMLike other Americans, I watched in horror as yet another school shooting took place, this time in Florida. If there is any good that comes out of this, it has been watching enraged teens share their voices in every possible way. I found this PR Week article: Politicians worst nightmare: Tone, Social Savvy make Parkland students authentic advocates, particularly interesting.

According to the article, what’s working is that students are not being careful and cautious and are not overly messaged. They’re being direct, outspoken and passionate. And they don’t have anything to lose, and everything to gain.

While many are speaking out about what happened, it’s the teenagers who could have the greatest impact on effecting real change. Theirs is the first generation that grew up with the internet and social media. To them, social media is allowing them to speak directly to elected officials, and rally people across the country on platforms to directly share their message.

Read more after the jump…

The Digital Advertising Landscape Evolves

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Facebook, Twitter and Google each claim to be rolling out shiny new features to make your digital advertising efforts easier and more effective, while Vero makes a push to become everyone’s next favorite social platform for personal use.

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Fast Company: What is Vero? What you need to know about the rising social media platform

Rising subscription-based social platform Vero claims to offer users an ad-free experience with content flowing in chronological order. Find out if and how brands can get in on the Vero game.          Read more after the jump…

Brands Flex Their Creative Muscle on Social Media During the Super Bowl

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The Eagles weren’t the only winners this week. Tide, MoonPies and Fanatics, among others, struck gold by creating thoughtful ad campaigns that took advantage of the big game. The #TidePodChallenge is a thing of the past thanks to Tide’s wonderful series of ads that stole the spotlight throughout the game. MoonPies crafted a funny, on-brand series of tweets that capitalized on the Super Bowl without having to invest big money. Fanatics rode the excitement of Philly’s first Super Bowl win to its second-best sales day ever. Though not everyone was successful on Sunday (looking at you, Patriots and Dodge), this week’s Weekly Reads highlight some of the brands who captured lightning in a bottle.

Super Bowl:

Adweek: Fanatics Targeted Fans on Facebook and Instagram to Score Massive Super Bowl Sales
Thanks to a targeted Instagram and Facebook ad campaign and the Eagles’ first Super Bowl win, Fanatics celebrated one of its biggest sales days ever. The company experienced a 60 percent increase in Super Bowl merchandise sales over last year. Read more after the jump…

Positive Instagram Updates On the Way for Brands

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In a long overdue announcement, Instagram is giving businesses the opportunity to schedule posts, and view posts that have tagged or mentioned their brand profile. We’ve also got the Super Bowl this weekend and Winter Olympics kicking off the following week – the perfect storm to see the latest and greatest digital brand activations!

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AdWeek: Brands with Business Profiles on Instagram Can Now Schedule Organic Posts
The big news for brands on Instagram this week is that we’ll soon be able to schedule organic posts, view posts where we’ve been tagged or mentioned and view other business profiles. The updates will be rolling out soon, but one downside: the features will, at least for the time being, only be available via third-party apps like Hootsuite or Sprout Social. Read more after the jump…