Category Archives: Thought Leadership

Denver Startup Week: Life Lessons from Serial Entrepreneurs

Cuban Laughing at Denver Startup Week Session: Chinese Rockets and Disco Dance Lessons: The Art of Reinvention - A Night with Startup Visionaries Charlie Ergen, Mark Cuban and Brad FeldI had the opportunity to attend one of the more than 350 sessions that were part of the 2017 Denver Startup Week. Now in its sixth year, Denver Startup Week is the largest free entrepreneurial event of its kind in North America, and is one of the best resources in the nation for those looking to start or grow a business, or in my case, to learn from the best in business.

One of the sessions I attended, “Chinese Rockets and Disco Dance Lessons: The Art of Reinvention – A Night with Startup Visionaries Charlie Ergen, Mark Cuban and Brad Feld,” was highly entertaining and included a candid discussion with successful entrepreneurs.

While admittedly I’m not an entrepreneur, I’m in awe of gutsy business leaders who just go for it and live their dream. Charlie Ergen is the co-founder of Dish Network; Brad Feld runs the Foundry Group, a Boulder venture capital fund; and Mark Cuban is the billionaire owner of the Dallas Mavericks and star of “Shark Tank.”

Read more after the jump…

Social Media Content: Are You Branding, or Selling?

Are you selling on social media? | CenterTable Digital Agency | Denver, CO

Are you selling on social media?

Should social media be a space for branding/thought leadership or a function of your sales team?

We work with clients on this issue often and the short answer is that social media, when done correctly, should do both. On one side, organizations shouldn’t (or can’t afford to) blindly pass on an opportunity to generate sales or action through a channel where opportunity exists.

 

Are you using social media to build trust and credibility? | CenterTable Digital Agency | Denver, CO

Or using it to build trust and credibility? On the other hand, social media isn’t simply “another sales channel.”

On the other hand, social media isn’t simply “another sales channel.”

We (and many others) have made the comparison often: social media should be treated like a cocktail party or networking event. If you walked up to everyone you met at an event, told them what you do, why they should work with you, hand them a business card and walk away, you wouldn’t be making a great impression on anyone. The better approach is to engage with those you’re talking with and actually build rapport and credibility.

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Creativity, Strategy Top Reasons Companies Work with PR Firms

Knowing the value you provide for clients is critical if you work for a public relations firm. It can be easy to fall into the trap of providing the services that you think they should value instead of taking the time to listen to them to understand how they view their needs.gfm-painting

I was reminded of that recently when I read the Global Communications Report 2017 from the USC Annenberg School for Communication and Journalism. The report examines a number of agency and in-house public relations issues, and one chart chronicled the top reasons companies choose to work with PR firms.

Among in-house public relations professionals, the highest-ranked reasons for working with a PR firm included:

  • Creative thinking (69%)
  • Strategic insights (69%)
  • Specific practice areas (62%)
  • Digital and social media (61%)
  • Specific geographic markets (56%)
  • Objective, independent perspective (53%)

Every client is different, but seven in 10 are looking for creativity and strategy. That’s a great reminder to take a step back when you feel like you have been in the tactical weeds too long. Neglecting the big picture to accomplish smaller things may allow you check action items off a list, but it may not be what the client values most.

Branding & Loyalty: What Are Micro-Moments?

consumers-in-micro-moments

 
Get ready for micro-moments.

Buyer behaviorists have for a long time relied on the traditional consumer journey funnel to describe how a potential customer starts with a set of brands and through a set of methodical steps, reduces the number of brands down to a small number to make a purchase. The following funnel visually indicates the typical consumer journey:
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Are You Addicted to Your Smart Phone?

Screen Shot 2017-04-20 at 7.06.34 PMWhy do so many of us feel compelled to check our smart phones so frequently? And why do we get an anxious feeling if we haven’t checked our phone recently? In a recent 60 Minutes segment, Anderson Cooper explored our obsession with our smart phones and the physiological reaction many of us have, such as every time we get an alert on our phone, it triggers a release of cortisol, which makes us anxious, and our goal is to rid the anxiety so we keep checking in.

Addiction Explained

Everywhere you go today, in the U.S. or abroad, you see people of all ages walking around with their heads down looking at their phones. According to Tristan Harris, a former Google product manager, the smart phone is like a slot machine, every time you check it, you’re pulling the lever to see if you get a reward. And the rewards are texts from friends, new likes, cute emoji’s, etc.

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Sources for Social Media Ideas

Social Media Ideas ResearchWhere do you get your social media ideas? When you hear the words “brainstorming” or “creativity,” you may not immediately associate them with science and research, but I do. When I see a calendar invitation to a brainstorming session, I make a note to make time for some research. I’m not talking about what competitors are up to, though that too is important. I’m talking about finding a LexisNexis log in and doing some digging to see what the scientific community says about the topic. You’d be surprised what exists out there to inspire your work.

Most recently, I did some work with a child abuse prevention nonprofit and stumbled across the amazing Frameworks research that studied how people in various demographics responded to different message framing related to child abuse prevention. This research is widely used amongst nonprofits working on this topic. It has great insights like “because so many frames have the effect of lifting support for child abuse and neglect policies, child welfare advocates on this issue have the opportunity to create some synergy across child development issues by using frames that also elevate other areas of child development.”  To translate, there are many ways of talking about child abuse that can be effective, but a few strategic ones will also help everyone else working on the topic. In coming up with ideas for this April, which is child abuse prevention month, we kept that research in mind.

The child abuse example is just one of many. If the topic relevant to you doesn’t have extensive existing research there can be more broad ways to investigate, such as looking for research related to online giving and social pressure for nonprofits. Or even understanding theories related to how people choose what to buy. This study tested whether people offered a coupon for jelly bought more when they could choose between 26 flavors or 6 flavors. More people were attracted to the big display, but more people actually bought jelly when there were fewer choices.

If you want to propel your agenda, build a movement, and change the narrative, you’re going to need some powerful social media ideas for content. Why not start with a Google search to leverage psychology, cognitive science, and the latest social science research to help lead you to success?

Leadership and Other Lessons Learned from a Wise Woman

Dinner With Mary HoaglandEvery once in a while, if we’re lucky, we meet truly inspiring people that leave us in awe. Mary Hoagland, is one of those people.

As a group of us recently had dinner with her earlier this week, she had a lot of wisdom to share about her 92 years in this world. As we’re inundated with sensational stories in the media and on social media, it’s refreshing to hear from someone who is so accomplished, yet humble, and happy to live in the moment.

After graduating from Smith College in 1946, then marrying and raising four children, at the age of 48, she decided she wanted to go to law school. Her husband was a successful attorney in Denver, so why couldn’t she become one? After being turned down twice from the University of Denver School of Law because of her age, on her third attempt she showed up with her tuition check in hand and told them: “You’re a business, and you need my money.” They finally relented and admitted her in 1972. She graduated and went on to run her own family law practice for 16 years, which included representing women in serious, often dangerous, family situations.

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CenterTable @ SXSW 2017: Friday Sessions

Noor Tagouri speaking at SXSWi 2017

Noor Tagouri speaking at SXSWi 2017

The buzz and anxiety of the first sessions at South by Southwest (SXSW) are palpable. And its easy to see some of the broader themes of SXSW 2017 rise to the surface: leadership in times of adversity, using the technologies we have at our fingertips to solve everyday problems and the rise of chatbots were some of the front runners. Here are our highlights from Friday at SXSW: Read more after the jump…

Small Idea, Big Movement

bohsw-zcuaavuieI love great ideas! Especially the ones that start out small but then revolutionize an industry. In 2007, a like-minded group of individuals, including Pam Warhurst and Mary Clear, wanted to find a way in which everyone could help improve their own community. Their solution: They taught their local residents to take control of their community through gardening and eating.

“The answer was food,” said Warhurst in her TED Talk. “Everyone understands food. Food gets people talking; even better, it inspires people to take action.” They started with small herb gardens and community plots in a Northern England town called Todmorden. Then they planted corn in front of a police station, fruit trees on the sides of roads, vegetables in front of the senior center, and even planted gardens in the cemetery, where “things grow really well because the soil is really good!” Read more after the jump…

The Importance of Patagonia’s Black Friday Campaign

This year, Patagonia announced that it would donate all Black Friday proceeds to grassroots environmental groups fighting to protect natural resources like water, oil and soil. The company expected to rake in about $2 million across its 80 global stores and Patagonia.com. In reality, Patagonia recorded $10 million in revenue – five times what the company expected – and is still promising to donate 100 percent of that revenue to the environmental groups.

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