At South by Southwest this year Rohit Bhargava spoke about some of the non-obvious trends for 2018 that his company identified. You can see the full list of 2018 and past trends on the company’s website. Two that caught my eye were Human Mode and Lovable Unperfection.
Human mode is the pendulum swinging away from pure digital automation. Sure sometimes you just want to order a pizza online or skip chit-chat with a cashier and check yourself out at a kiosk, but there are other times when you need a quick question answered by a real human.