Category Archives: Uncategorized

Following NSA Leak, Booz Allen Must Reassure Its Clients

boozallenhamiltonlogoWhen I jumped from the newsroom to the world of crisis communication, I consciously and resolutely gave up the principle of the public’s right to know.

I regularly get client information that would make front-page news. It’s the nature of what crisis communicators do, and upholding clients’ trust and keeping secrets give us ongoing credibility and ensure we’ll be kept on as trusted advisors.

But are there circumstances in which confidential information must be leaked in the interest of public good? And what do you do when you have a rogue employee who violates well-established nondisclosure rules and blabs client secrets to the media?

Enter Booz Allen Hamilton staffer Edward Snowden. The 29-year-old employee, who started his job with the firm just three months earlier, took responsibility for an international media storm by leaking top-secret documents outlining the NSA’s surveillance of Americans and foreigners. The NSA hired Booz Allen Hamilton as a contractor, and, in fact, most of its business comes from government contracts.

Read the entire article on Ragan’s PR Daily.

GroundFloor Media’s Gil Rudawsky Offers
Crisis Response Tips for Denver Business Journal

An integral part of a crisis-response plan is providing clear, honest messages to various audiences that might be affected by the bad news.

Yes, you need to spend time responding to allegations and working with the media. But keeping other key audiences in the loop as well often can take the sting out of a crisis and get an organization back on the road to recovery much sooner.

Read the entire article in the Denver Business Journal.

Happy Birthday, Twitter – What We’ve Learned in Seven Years

It seems like just yesterday that Twitter was cutting its teeth and learning to crawl. They grow up so quickly, don’t they? Twitter released the video below to celebrate its seventh birthday and it got us thinking of all the things we’ve learned, and how things have changed since the micro blogging platform came online. Here are some of our favorites:

Read more after the jump…

PR Filling Gap In Dwindling News Coverage

TimesPicayunelayoffsThe news media’s freefall continues, creating both good and questionable opportunities for the PR world to deliver information directly to consumers, a new report suggests.

The Pew Research Center report, “The State of the News Media 2013,” says the power of journalism is shrinking as the news industry continues to cut jobs and news coverage.

“This adds up to a news industry that is more undermanned and unprepared to uncover stories, dig deep into emerging ones or to question information put into its hands,” according to the Pew report released today.

The good news, at least for PR professionals, is that the public’s hunger for news holds steady and that those with information to share are getting better at using digital technology, bypassing media outlets, and taking messages directly to the public.

Read the rest of this post at Ragan’s PR Daily.

Newsweek’s Move to All-Digital and the Future of Printed News

Newsweek’s first issue, Feb. 17, 1933

I don’t know why I was surprised when I recently read that Newsweek was discontinuing its printed edition. The writing had been on the wall for some time (no pun intended). After the merger in 2010 with The Daily Beast, resulting in longtime, prestigious reporters and editors such as Fareed Zakaria and George Will leaving, the magazine was never the same. Still, it’s disappointing; Newsweek was first published 80 years ago.

Newsweek’s announcement got me thinking about other magazines that have shut down or gone to an all-digital format. Some quick research turned up the following recognized magazines that have ceased operations in the past year: Smart Money, Gourmet, Healthy Cooking and something called Nintendo Power.

When I looked at my super skinny Denver Post this morning, I can’t help but wonder when the printed news pages will cease to exist. According to PR Daily, 152 newspapers shut down in 2011. (Although, in a recent Audit Bureau Circulation report circulation at many papers is up when you combine print and digital readership).

A common theme that you hear from reporters today is that they’re covering so many different topics or beats that they can no longer focus on in-depth stories, or cover anything but breaking news.

Has the 4th estate lost its power to serve that important watchdog role and oversight of our political, community and business leaders?

Are we losing out as a nation when the printed news pages are disappearing and we’re moving to a digital, scan the news on Twitter, more condensed format?  Can citizen journalists pick up where traditional reporters have left off?

These are questions and topics that are worthy of further discussion. With that said, check out magazines that have outlasted Newsweek for a bit of humor.

Jack Welch: This is what I meant by my inflammatory tweet

Jack Welch has earned the right to have a big mouth.

But the outspoken former CEO of General Electric has not earned the right to make controversial statements and not get taken to task for them. Ever since his tweet on Friday blaming strong unemployment numbers on “these Chicago guys” cooking the numbers for political gain, he has been the target of attacks.

Finally on Tuesday, Welch cried uncle, but instead of backing down from this claim he stepped down from his soapbox column hosted by Fortune and Reuters. He said that the column that he co-wrote with his wife Suzy Welch would get better “traction” elsewhere.

He didn’t waste any time getting back on track and Welch late Tuesday offered a 1,000-word rebuttal in The Wall Street Journal explaining his Friday tweet. He teased it from his Twitter account: “Here, in the Wall Street Journal, is what I couldn’t say in 140 characters.”

Read the entire post at Ragan’s PR Daily.

Social media winners and losers from Wednesday’s debate

Social media highlights from the first presidential debate in Denver on Wednesday night: Big Bird, Jim Lehrer, Donald Trump, KitchenAid, and Twitter.

What about President Obama or Gov. Romney?

Well, the winner depends on whom you are following, but there seemed to be a distinct trend that Romney brought more game than Obama who lacked some of the energy seen on the campaign trail. Even Obama’s deputy campaign manager admitted on CNN that Romney won the debate.

Read more at Ragan’s Pr Daily.

Local Companies Explore the Power of Pinterest

If you’re talking to someone about social media these days, the topic of Pinterest is bound to come up. Knowing this growing platform is a hot topic, GroundFloor Media’s Carissa McCabe recently moderated a panel for the Colorado Chapter of the Public Relations Society of America (PRSA) on the The Power of Pinterest. Panel participants, representing very different businesses, included: Colorado Public TV, Crocs, FastFrame of LoDo, and blogger Melissa Taylor of Imagination Soup.

Some key takeaways from the event that might surprise you:

  • Pinterest, barely two years old, has more than 12million users.
  • It’s the fastest-growing social network, and is the no. 3 social network in the U.S.behind Facebook and Twitter.
  • All of the panelists noted how Pinterest is a successful SEO driver to their websites, usually second to Google and direct (unaided outreach).
  • Brands that are doing it right? Nordstrom, Whole Foods, West Elm
  • Best time to pin? Consider your audience: Who are you trying to reach and when are they most likely online? If it’s working moms, then evenings or weekends might be best. The key is to carve out 15 – 20 minutes each day, if possible, so that you’re updating your boards and pinning regularly.
  • Categorize your boards and descriptions. For captions, use a hashtag to make your content searchable and align your website content with your Pinterest content.
  • To increase engagement with your target audiences on Pinterest, make your own content pinnable and add the “Pin It” tool to your website. Also, to drive more people to your Pinterest page, you’ll need to be an active “pinner”, follow others and social your Pinterest page across your other social media platforms.
  • Pinerly is a free, online tool that you can use to begin to measure your reach on Pinterest
  • If you’re not already on Pinterest, don’t be intimidated. It’s easy to use and simple to get started. You’ll be amazed at what’s out there to view, share, like and re-pin.

And to see how the panelists are using Pinterest to grow their own brands and extend the reach to new audiences, visit:

Colorado Public TV: http://pinterest.com/cpt12/

Crocs: http://pinterest.com/crocs/

FastFrame of LoDo: http://pinterest.com/FastFrameLoDo/

GroundFloor Media: http://pinterest.com/groundfloorpr/

~ Barb

 

Rule #40: The Fine Line of Social Media Endorsements

Sponsorships and athletics go together like Jordan and Nike. And, like Jordan and Nike, the bigger the audience, the larger the dollar figure. Which is why the International Olympic Committee’s (IOC) “Rule 40” has been so contentious during the 2012 London Olympic Games.

The rule stipulates: “In accordance with Rule 40 (formerly 41) of the Olympic Charter, no competitor, coach, trainer or official who participates in the Olympic Games may allow his person, name, picture or sports performances to be used for advertising purposes except as permitted by the IOC Executive Board.”

Of course, the only IOC Executive Board “permitted” advertising comes from those brands and organizations that are official Olympic sponsors – McDonald’s, Visa, P&G, Coca-Cola, etc. In previous years Rule 40 has essentially been black and white: athletes can’t cash in on their gold medal performances until after the Games are over.

But how do social media channels figure into Rule 40? For most Olympic athletes, sponsorships are their main source of income. And many sponsors expect their athletes to tweet, post blogs and upload photos about their products or services. Increasingly, social media posts have become a part of an athlete’s sponsorship contract.

But the IOC took it a step further with another guideline: “Participants and other accredited persons are not permitted to promote any brand, product or service within a posting, blog or tweet or otherwise on any social media platforms or on any websites. Participants and other accredited persons must not enter into any exclusive commercial agreement with any company with respect to their postings, blogs or tweets on any social media platforms or on any websites, unless they have obtained the prior written approval of their relevant NOC.”

Many athletes, of course, are up in arms over this. You may have even seen the #WeDemandChange2012 hashtag being used by several Olympians. And even a few who have posted photos of themselves with “Rule 40” taped over their mouths.

As social media continues to become more and more part of everyone’s daily lives, these types of “grey area” issues will continue to pop up. In this case: where is the line between athletes capitalizing on the reach of the Olympics, and the Olympics capitalizing on the celebrity status of athletes?

What I like about this issue – whichever side you might be on – is that it emphasizes the neutralizing nature of social media. Conversations on social platforms clearly have tangible and far-reaching effects.

Jim Licko is a Senior Director of Social Media and Digital Strategy at GroundFloor Media, and enjoys counseling his clients about the powerful nature of social media conversations. He also has new-found interests in archery, water polo and handball thanks to the 2012 London Olympic Games.

PR lessons from plagiarism scandals

Journalist blogs and discussion boards lit up this week with yet another revelation that one of the profession’s rising stars was busted for making up quotes and lying about it.

On Monday, Jonah Lehrer, a 31-year-old journalist and author, resigned from his job at The New Yorker for making up quotes by Bob Dylan in his best-selling book “Imagine: How Creativity Works.” Earlier, Lehrer apologized for recycling his work at other outlets for posts at The New Yorker.

Lehrer released a statement through his publisher: “The lies are over now. I understand the gravity of my position. I want to apologize to everyone I have let down, especially my editors and readers.”

Lehrer’s book has been pulled from the shelves, and media outlets who called him everything from “wunderkind writer” to “celebrated journalist” are now being forced to look inward to figure out how this happened and how to keep it from happening again.

What are the lessons for the world of PR? Read Gil Rudawsky’s entire post on the topic at Ragan’s PRDaily.