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Big or Small Some Digital Strategies Can Work For All

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Just because you’re not an Olympic weight lifter, doesn’t mean you can’t still pick up a five pound weight a few times and benefit from it. Similarly, brands who aren’t necessarily multinational behemoths can still learn lessons from those who are. That’s why it’s worth keeping an eye on what works and what doesn’t – RIP Yik Yak – in the digital space.

Case Studies

The Guardian: That Heineken ad: brewer tackles how to talk to your political opposite
A Heineken UK ad has been getting a lot of attention for the way it brought people of differing social and political opinions together over a beer. This is part of a broader trend that’s likely to stay for a while – brands connecting with customers over deeper topics. Your budget might not equal Heineken’s but you can still use the basic content strategy of making your audience feel something by telling compelling stories.

Read more after the jump…

Branding & Loyalty: What Are Micro-Moments?

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Get ready for micro-moments.

Buyer behaviorists have for a long time relied on the traditional consumer journey funnel to describe how a potential customer starts with a set of brands and through a set of methodical steps, reduces the number of brands down to a small number to make a purchase. The following funnel visually indicates the typical consumer journey:
Read more after the jump…

From Changing Keyword Match Types to Google Algorithm Updates – Get the Latest in Search Engine Marketing

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Finding your audience in search – or more so making it possible for your audience to find you – can be a bit of a moving target. This week we’ve got updates from both the paid (PPC) and organic (SEO) sides of search to keep you on your toes.

Paid Search (PPC)

Wordstream: The Impact of Google’s New Exact-Enough Match Keywords [Data]
If you’ve perfectly honed your keyword targeting and match-type strategy in your PPC account, look out! Google is rolling out changes to its Exact Match keywords and the changes are not exactly what you’d expect.

Read more after the jump…

Thoughts from CenterTable’s 6th SXSWi Denver Download

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Capitalizing on in-person opportunities as well as digital opportunities brings us Back to the Future.

Last week we hosted our sixth South by Southwest Interactive “Denver Download” – a chance for our clients and partners who attended the SXSWi conference in March to share the knowledge they gained with other clients, partners and colleagues back here in Denver. This year’s panel consisted of Comcast’s Cindy Parsons (who hosted one of the festival’s on-site social media lounges), Sukle’s Dan Schultz, Children Hospital Colorado’s Elizabeth Whitehead and yours truly. Below is a recap of common themes that were discussed during the event – all relevant concepts to look to as evolving trends in digital marketing in 2017.

Knowing your audience (and segmenting your messaging and marketing plan accordingly) is more important than ever.

Gone are the days of distributing one message to as many people as possible through digital channels. With so many social media and digital marketing platforms, combined with the fact that it’s not “solely Millennials” using Instagram or “only older people” using Facebook, it’s more important than ever to create specific audience personas and speak directly to each one of them with tailored content and messaging. Read more after the jump…

Using technology to keep up… with technology

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The digital world is changing faster than a cheetah on Red Bull and it can feel impossible to keep up. However, careful planning and an understanding of what is driving your audience, whether it’s sources they trust, amazing photos and experiences or a particular need, can still help marketers connect people to products and brands. Even better, in the not too distant future, technology will help solve the challenges it creates. Artificial Intelligence and Machine Learning can help you reach the right people with the right product at the right time.

Case Studies

USA Today: People Freaking Out Over Starbucks Unicorn Frappuccino
Starbucks hopped on the Unicorn food train with a colorful Unicorn frappuccino this week. It had the internet and the brave taste testers in our office buzzing, but the “buzz” may have been from the sugar coated sugar. Either way, they’ve seen plenty of social media conversation from the extremely limited run product. Lessons learned? There is no amount of sugar Americans won’t try. Don’t forget to think about the picture people will take when you’re coming up with ideas. If nothing else the neon Unicorn drink makes great Instagram fodder.

Read more after the jump…

Are You Addicted to Your Smart Phone?

Screen Shot 2017-04-20 at 7.06.34 PMWhy do so many of us feel compelled to check our smart phones so frequently? And why do we get an anxious feeling if we haven’t checked our phone recently? In a recent 60 Minutes segment, Anderson Cooper explored our obsession with our smart phones and the physiological reaction many of us have, such as every time we get an alert on our phone, it triggers a release of cortisol, which makes us anxious, and our goal is to rid the anxiety so we keep checking in.

Addiction Explained

Everywhere you go today, in the U.S. or abroad, you see people of all ages walking around with their heads down looking at their phones. According to Tristan Harris, a former Google product manager, the smart phone is like a slot machine, every time you check it, you’re pulling the lever to see if you get a reward. And the rewards are texts from friends, new likes, cute emoji’s, etc.

Read more after the jump…

PR Snafus from the Week that Was — and Social Media’s Response to Them

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There’s a social media axiom heavily utilized – some would say over utilized – by those seeking to juxtapose gaffes alongside even bigger gaffes. That term? “Hold my beer.” To say it was used a lot this week might be an understatement. In this week’s editions of Weekly Reads, we take a look at how social media responded to some of the biggest PR snafus from the week that was. 

USA Today: Airlines take to Twitter to exploit United’s misfortune

United Airlines CEO Oscar Munoz has put his foot in his mouth several times in the wake of a video-taped incident that saw a United passenger dragged off a flight. Munoz may also now regret the time he described his competitors in the Persian Gulf as “not real airlines.” At the very least, it seems Emirates and Royal Jordanian airlines haven’t forgotten about that old comment, as both took to Twitter this week to reexamine it alongside some of United’s recent blunders.

Read more after the jump…

The Art of an Apology Tested in the Past Week

sorry_desuIt’s been a week of very public apologies: Pepsi, United Airlines and White House press secretary Sean Spicer.

Without getting into the merits of each crisis communication instance, since we have already worn a path around the water cooler, in general there are some best practices to make an effective apology that will at least take a bit of the sting out of a negative situation.

Immediacy: When something goes wrong and your reputation is at stake, the sooner you apologize, the better. This can be difficult, without knowing all the facts and when dealing with legal issues. But, an immediate apology that expresses remorse, admits responsibility, makes amends and promises that it won’t happen again should still feel real without having completed a full investigation.

Use Social Media: Either through Twitter, Facebook, YouTube — apologize on a platform that your target audiences are following. Read more after the jump…

Sources for Social Media Ideas

Social Media Ideas ResearchWhere do you get your social media ideas? When you hear the words “brainstorming” or “creativity,” you may not immediately associate them with science and research, but I do. When I see a calendar invitation to a brainstorming session, I make a note to make time for some research. I’m not talking about what competitors are up to, though that too is important. I’m talking about finding a LexisNexis log in and doing some digging to see what the scientific community says about the topic. You’d be surprised what exists out there to inspire your work.

Most recently, I did some work with a child abuse prevention nonprofit and stumbled across the amazing Frameworks research that studied how people in various demographics responded to different message framing related to child abuse prevention. This research is widely used amongst nonprofits working on this topic. It has great insights like “because so many frames have the effect of lifting support for child abuse and neglect policies, child welfare advocates on this issue have the opportunity to create some synergy across child development issues by using frames that also elevate other areas of child development.”  To translate, there are many ways of talking about child abuse that can be effective, but a few strategic ones will also help everyone else working on the topic. In coming up with ideas for this April, which is child abuse prevention month, we kept that research in mind.

The child abuse example is just one of many. If the topic relevant to you doesn’t have extensive existing research there can be more broad ways to investigate, such as looking for research related to online giving and social pressure for nonprofits. Or even understanding theories related to how people choose what to buy. This study tested whether people offered a coupon for jelly bought more when they could choose between 26 flavors or 6 flavors. More people were attracted to the big display, but more people actually bought jelly when there were fewer choices.

If you want to propel your agenda, build a movement, and change the narrative, you’re going to need some powerful social media ideas for content. Why not start with a Google search to leverage psychology, cognitive science, and the latest social science research to help lead you to success?