Tag Archives: issues management

Accuracy in Reporting: Thoughts on Social Media Impact During the Boston Tragedy

By | Published: April 25, 2013
Boston Magazine Cover

In the light of the recent act of terrorism in Boston, you might think that a lot must have changed in 14 years, but unfortunately, in many ways, that’s not the case.

Posted in In the News, Issues Management, Social Media | Also tagged | : , | 2 Responses

Labeling GMOs a good PR move by Whole Foods

By | Published: March 15, 2013

Whole Foods has changed the way many Americans shop for groceries, but is its decision to create a so-called “health-halo” with GMO-labeling going too far? The fast-growing and sometimes irreverent grocery chain announced last week that it will label all products on its shelves that contain genetically modified ingredients or organisms (GMOs). As part of [...]

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How (not) to Announce an Unpopular Decision

By | Published: February 13, 2013

Remove Wrestling from the 2020 Olympics? The International Olympic Committee (IOC) removed wrestling from the 2020 games, leaving a lot of Olympic fans up in arms. Did they anticipate this backlash?

Posted in Crisis Communication, Crisis Planning, In the News, Issues Management, Public Relations, Social Media | Also tagged , , , , , , | : , , | Leave a comment

Lance Armstrong Interview Leaves Viewers Wanting

By | Published: January 18, 2013
Lance

The following is an excerpt from a story published by the GroundFloor Media’s Gil Rudawsky at Ragan’s PR Daily. Finally, the truth came out in a very scripted, overly hyped interview that aired Thursday night on Oprah Winfrey’s OWN network. If you didn’t watch Lance Armstrong’s interview with Winfrey or couldn’t find it on satellite [...]

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Crisis/Issues Management: Don’t Get Caught In A Lurch On Social Media

By | Published: November 19, 2012
Gap Social Media Policy

You know the issues management project you are working on? That’s right, the one that has taken months and extra hours at the office to develop messaging, train and coach spokespeople, develop a communications plan and create a media response strategy? Well, let’s say it sparked a negative conversation online and your company needs to [...]

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Reputation Management and the Search Engines

By | Published: June 7, 2012

In this era of online communication, a person searching for a quick answer to a question will often simply “Google It.” Don’t know what that means? Google it or read this Urban Dictionary definition… When times are good, searching for an answer online isn’t typically too scary for a brand, unless the company website doesn’t [...]

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Is the media phone interview dead?

By | Published: May 7, 2012

Reporters are ditching phone calls in favor of email exchanges and even Twitter messages. What does this mean for your interactions with journalists?

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Pink slime, be gone! How grocers avoided a PR crisis

By | Published: March 26, 2012

Lean, finely textured beef—commonly known as pink slime—became a hot topic this month, and the companies using it responded in time to avert disaster.

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5 reasons that reporter isn’t calling you back

By | Published: February 23, 2012

GroundFloor Media’s Gil Rudawsky offers five reasons that your phone call to a reporter isn’t being returned.

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5 takeaways from the Papa John’s debacle

By | Published: January 13, 2012

The pizza chain became a lightning rod for criticism after it insulted an Asian-American woman, and the incident provides crisis lessons for all PR pros.

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