Tag Archives: online reviews

Online User Reviews Are No Longer a One-Way Street

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The way we interact online is constantly evolving. For brands, we’re finding new ways to connect with consumers – and it is becoming even easier for those consumers to tell the world about their experiences with brands. This week, we take a look at some new opportunities – and risks – to consider when we’re building connections out in the digital space.

User Reviews

Website Magazine: User Reviews Are King
Online reviews can either make or break your business. Twenty-two percent of users will not buy after reading just ONE negative review, and consumers are likely to spend 31 percent more on a business with excellent reviews. This handy infographic explores how valuable – or potentially damaging – an online review, and your response, can be for your business. Read more after the jump…

Owner of Popular Denver Restaurant Regularly Puts Online Critics on Blast

Onefold Denver restaurant owner Mark Nery is a regular critic of his online critics (Photo: Instagram)

Onefold Denver restaurant owner, Mark Nery, is a regular critic of his online critics (Photo: Instagram)

Consider your audience’s response.

That’s a cardinal rule for consumer brands when developing digital content. But does the same now go for consumers aiming to critique these brands online?

In an age in which critics have become brands unto themselves, that notion is certainly an interesting one. And one of my favorite Denver restaurants provides a captivating case study.

If you’re a brunch junkie, you’ve done yourself a disservice if you haven’t been to Onefold in Denver, a quaint spot that artfully weaves comfort foods of the Asian, French and Mexican persuasions. That is to say, there’s always a line out the door and it’s highly likely you’ll be dining amidst a sea of chambray and skinny jeans.

Read more after the jump…

Online Reviews Must Be Authentic!

Apparent Scam Investigated by Colorado Attorney General

A local CBS news affiliate revealed recently that false Google+ profiles had been used to create online reviews for a local company that customers didn’t actually write. Online reviews are useful to local businesses to add credibility to their claims about product and service value. Positive online reviews can also improve the way search engines such as Google display the local business on the results page when users search for information.

Good search engine results page (SERP) placement can attract customers and bring in revenue, so it is no surprise that companies compete hard to get good online reviews. Occasionally though, the need to compete may push some marketers to overstep ethical boundaries.

Read more after the jump…