Tag Archives: Public Relations

Preparation Key During a Public Relations Crisis

Brand responds to media questions and manages reputationIn the world of crisis communications, preparation is the key to maintaining a solid reputation.

Companies and organizations must be ready with a solid strategy – developing messaging for each audience, monitoring, social media and a streamlined approval process – and make the right decisions during a crisis. Forbes recently asked some communications experts for advice on how to handle communications during a crisis.

Here are some of the highlights that should be incorporated into a crisis response strategy: Read more after the jump…

Tweet Responsibly

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You know the old saying – “With great exposure comes great responsibility.” No, that’s not it… “Mo’ followers mo’ problems?” No, that’s not it either… Let’s just say “tweet responsibly.” That seems to be the theme this week after scandals broke out in both entertainment and sports due to ill-advised Twitter use. Roseanne Barr finally crossed ABC’s line in the sand with a racist tweet that she’s blaming on Ambien (ok, Roseanne… The makers of Ambien have since fired back). Despite its success, her show was abruptly cancelled. Meanwhile, The Ringer released an article alleging that Bryan Colangelo, general manager of the Philadelphia 76ers, has been operating multiple burner accounts to tweet negative information about players, coaches and rival GMs. The 76ers are conducting an investigation into the allegations. Twitter is a powerful communication tool, but take situations like these as reminders that social media can lead to failure if used inappropriately.

Twitter

Twitter Scandals:

ABC already dropped Roseanne for her racist tweet, but it will be interesting to see how the Bryan Colangelo situation unfolds. The evidence seems pretty damning. Read more after the jump…

5 Truths About Crisis Communications

There are few things as frightening, potentially damaging and as misunderstood as a crisis. Here are five things about crisis communications that may be counter intuitive but are absolutely true: Read more after the jump…

The Answer to Your Next Brainstorm is a Better Question

One of the most important points of message training is to avoid speculation if you don’t know the answer to a question. It’s better to say, “I don’t know” than to send reporters or audiences spiraling with potential misinformation. That said, this point can be much easier to teach than to practice.Question Mark on a Chalk Board

I, like many other senior-level professionals, take pride in having answers. After all, what is my 20 years of experience worth if I don’t know the solution to my client’s or team’s problems? But sometimes I find it particularly hard to say, “I don’t know,” or to ask additional questions rather than just jump in with an answer – no matter how preliminary or unknown that answer or solution might be. As it turns out, I’m not alone…

Why Questions Are Scary

My colleague Brooke Willard recently wrote a poignant blog post about overcoming imposter syndrome. In it, she describes that sinking feeling of being an imposter in your own field when asked a question to which you don’t know the answer.

Hal Gregersen underscored this issue in a Harvard Business Journal article about better brainstorming when he noted that people with the most senior positions and greatest technical expertise can be the most challenged when it comes to asking questions rather than offering answers when faced with a problem. Why? Because they’re often afraid of looking incompetent if they don’t have the answers. Sound familiar? It certainly does to me – so I was thrilled this article also offered some suggestions about how to handle this better. Read more after the jump…

How 3 Lesser-Known Winter Olympians Earned PR Wins in Pyeongchang

The Winter Olympics has drawn to a close leaving us with plenty of memorable moments. From Shaun White’s triumphant return to the podium to Lindsey Vonn’s final Olympics performance, North Korea’s enthusiastic cheerleaders to tension around Vice President Mike Pence’s attendance – there were plenty of headlines made over the last few weeks.Olympic Flag | How 3 Lesser-Known Winter Olympians Earned PR Wins in Pyeongchang

It would have been easy to predict many of these story lines – but what’s more notable are some of the “stories behind the stories” that grabbed some ink and airtime. Here are three examples worth a look: Read more after the jump…

Storytelling as a Presentation Tool

Storytelling plot example: The Quest | GroundFloor Media Public Relations Agency

Storytelling: The quest plot. Image via Quid Corner infographic.

At the core, those of us at GFM and CenterTable consider ourselves storytellers. Whether we’re developing social media content, drafting press releases or preparing talking points, we know that telling a great story is key to capturing our audience.

So, imagine our delight at finding this infographic that details seven basic storytelling structures:

  • Overcoming a monster
  • Rags to riches
  • Voyage and return
  • The quest (pictured at right, click through link above to see others)
  • Comedy
  • Tragedy
  • Rebirth

Read more after the jump…

Three Things Clients Want From Agency Partners

At the Public Relations Organization International (PROI) conference held in Denver last month, I had the opportunity to hear from a panel of in-house, senior-level communications professionals who spoke about what they hope to get out of agency partnerships. Each of the panelists previously worked for creative agencies themselves, providing for unique insight and surprisingly simple answers. Below are the top three things this expert panel asks of agency partners.

What Clients Want From Agency Partners | GroundFloor Media Public Relations Agency

Photo credit: Startup Stock Photos

Read more after the jump…

Why Making Time to Think Matters

Did you know that, on average, executives spent nearly 23 hours a week in meetings? What’s more, 65 percent of senior managers say meetings keep them from completing their own work and 71 percent say the meetings are unproductive and inefficient.

Why Making Time To Think Matters | GroundFloor Media Public Relations Agency

Photo credit: AleXander Agopian via Flickr

I came across these depressing stats while reading an article from the Harvard Business Review about how to “Stop The Meeting Madness.” My husband suggested I read it after yet another dinner-time exchange that resulted in me describing my day as mostly spent in meetings. In an effort to understand more about how this meeting culture developed and how it was impacting my day-to-day, I dug a little deeper to also find some solutions. Read more after the jump…

What Communicators Can Learn from the White House Press Secretary

What Communicators Can Learn from the White House Press Secretary | GroundFloor Media PR AgencyAs communicators, it’s hard not to have an admiration for one of the toughest PR jobs on earth: The White House Press Secretary. Watching the current White House Press Secretary, Sarah Huckabee Sanders, bob and weave on a daily basis, got me thinking about this challenging role and one of the most famous press secretaries, C.J. Cregg of the West Wing (I know it was a TV show, but who didn’t love watching her in action?).

It has to be one of the toughest, most stressful communications jobs as every day is a crisis of some sort. According to the International Business Times, the average White House spokesperson stays in the job for two and a half years. President Trump’s first press secretary, Sean Spicer, made infamous on Saturday Night Live, lasted just 182 days.

Read more after the jump…

Client Culture – The Company You Keep

Screen Shot 2017-10-25 at 11.33.00 AMWhat are your boundaries when it comes to client culture and the type of clients you would represent? And would you have the courage to maintain those boundaries if the client represented hundreds of thousands of dollars in annual fees? How about millions of dollars?

How much do you care about client culture?

Would you be willing to represent Harvey Weinstein following his rape and harassment allegations? Sitrick and Company does. How about Bill O’Reilly following his sexual harassment claims? N.S. Bienstock Agency did. Would you be willing to create campaigns for the NRA or the anti-gun group Americans for Responsible Solutions? WPP did both… at the same time.

Read more after the jump…