Tag Archives: social media

The Digital Sales Funnel and Saying “Thank You” – Takeaways from Social Media Marketing World 2018

Last week we had the opportunity to attend the Social Media Marketing World in San Diego – a two-and-a-half day session-packed conference focused on the most relevant trends and information in the world of social media.

Given that South by Southwest Interactive kicks off later this week (stay tuned for daily updates from our two-person team of Jon and Adrienne), we’re going to combine a longer form discussion from what we learned at Social Media Marketing World with our annual SXSW Denver Download in early April – let us know if you’re interested in attending!

In the meantime, here are my three main takeaways from #SMMW18 – with a quick video from the conference to explain some of the concepts as well.

1) The Algorithms Continue to Change Our Focus

Facebook’s shift away from brand and publisher posts in our news feeds toward one-on-one peer interaction has left a lot of brand managers scratching their heads about staying relevant on the platform. The key – according to Social Media Insider Founder Michael Stelzner – will be unique and tailored content with the goal of prompting individuals to share with their peers. In other words, “being human at scale.” Some additional insights on this topic include:

  • Longer form content will be critical – videos, in particular
  • Facebook’s focus on “Facebook Watch” will also mean a shift toward more episodic content. Think about producing various video series that take viewers on a storytelling journey, and make it as shareable as possible
  • The algorithm change combined with Snapchat competition will likely lead to more Facebook Stories from individuals – so much so that we’ll likely see fewer wall posts and more Stories in the near future (the future is 15 second Story videos)

2) Focus on Being More Strategic with Paid Efforts

Moving forward we’re also going to have to be more strategic with our promoted content and paid campaigns on every platform. Some specific examples from the conference include:

  • Be more selective with where you’re spending your money. Promoting content that is already successful will always be more beneficial than forcing a promotion on content that that isn’t resonating with your audience. Think of it as pushing a ball downhill vs. trying to fit a square peg into a round hole
  • Utilize Facebook Custom Audiences and retargeting features more frequently. We spend a lot of time and resources creating content, and we shouldn’t have a “one and done” mindset with our paid campaigns. If a group of people watched your first video in a series, consider retargeting those same people with a paid campaign for the second video in your series. “Custom Audiences are your bank account,” as one presenter commented
  • Make sure you have a hook, ignite emotion, describe your solution and finish with a specific call-to-action with every piece of promoted content you produce. At the same time keep your content as concise as possible – skip the bumpers/intros/bios in your video content to grab attention as quickly as possible

3) Don’t Stop When the Campaign Ends

We often miss the opportunity to follow up or even say “thank you” with our campaigns. Use those custom and engaged audiences to keep the conversation going after your campaign ends (maybe with your next campaign or content effort). And if you have an audience that made a purchase or took some form of action, don’t forget to say thank you in a creative way, and follow up with specific next steps. Spell it out simply so your customers have a seamless, positive experience and understand clearly what happens next.

The Digital Advertising Landscape Evolves

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Facebook, Twitter and Google each claim to be rolling out shiny new features to make your digital advertising efforts easier and more effective, while Vero makes a push to become everyone’s next favorite social platform for personal use.

Vero 

Fast Company: What is Vero? What you need to know about the rising social media platform

Rising subscription-based social platform Vero claims to offer users an ad-free experience with content flowing in chronological order. Find out if and how brands can get in on the Vero game.          Read more after the jump…

Brands Flex Their Creative Muscle on Social Media During the Super Bowl

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The Eagles weren’t the only winners this week. Tide, MoonPies and Fanatics, among others, struck gold by creating thoughtful ad campaigns that took advantage of the big game. The #TidePodChallenge is a thing of the past thanks to Tide’s wonderful series of ads that stole the spotlight throughout the game. MoonPies crafted a funny, on-brand series of tweets that capitalized on the Super Bowl without having to invest big money. Fanatics rode the excitement of Philly’s first Super Bowl win to its second-best sales day ever. Though not everyone was successful on Sunday (looking at you, Patriots and Dodge), this week’s Weekly Reads highlight some of the brands who captured lightning in a bottle.

Super Bowl:

Adweek: Fanatics Targeted Fans on Facebook and Instagram to Score Massive Super Bowl Sales
Thanks to a targeted Instagram and Facebook ad campaign and the Eagles’ first Super Bowl win, Fanatics celebrated one of its biggest sales days ever. The company experienced a 60 percent increase in Super Bowl merchandise sales over last year. Read more after the jump…

Netflix’s ‘The Cloverfield Paradox’ Announcement Changed the Promotion Process

Sunday night, before the kickoff to Super Bowl LII, movie director Ava DuVernay posted the following tweet:

Ava DuVernay tweet about Netflix Cloverfield Paradox

That surprise turned out to be Netflix’s release of the trailer for The Cloverfield Paradox, the latest installment in the Cloverfield series. The trailer came out of nowhere and with the subsequent announcement that the full movie would be on the streaming service immediately after the game. For years, studios have used the Super Bowl as a jumping off point to sell their summer blockbusters to the masses. Now, a sci-fi movie franchise famous for its mysterious films made the biggest splash on the biggest advertising stage there is. Netflix has created a reputation of making itself into entertainment’s biggest showman and on Super Bowl Sunday, they did it again.

Read more after the jump…

Positive Instagram Updates On the Way for Brands

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In a long overdue announcement, Instagram is giving businesses the opportunity to schedule posts, and view posts that have tagged or mentioned their brand profile. We’ve also got the Super Bowl this weekend and Winter Olympics kicking off the following week – the perfect storm to see the latest and greatest digital brand activations!

Instagram

AdWeek: Brands with Business Profiles on Instagram Can Now Schedule Organic Posts
The big news for brands on Instagram this week is that we’ll soon be able to schedule organic posts, view posts where we’ve been tagged or mentioned and view other business profiles. The updates will be rolling out soon, but one downside: the features will, at least for the time being, only be available via third-party apps like Hootsuite or Sprout Social. Read more after the jump…

Platforms Make Tweaks to Inspire More Sharing

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Whether it’s adding functionality or dropping old features, a few of our favorite social media platforms were out in full force this week making tweaks to entice users to share more content. If you’re having trouble keeping up with the latest changes, we’ve got you covered – including a step-by-step guide, an introduction to a new automated tool and a “must follow” list to get you warmed up for the Winter Olympics.

Instagram

Adweek: Here’s How to Add a GIF to a Story Post
Recently, Instagram added the capability for users to add GIFs to their Stories posts. Been wondering how to get in on that action? Here’s a step-by-step guide complete with illustrations. Read more after the jump…

Maximize Your Social Strategy in 2018

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As January already stretches to a close, the relentless updates about new capabilities in social media for business have been fast and furious. Setting yourself up for success can be overwhelming with this constant slew of announcements. From composing killer copy to refreshing your Instagram strategy in the coming months, take a few small steps each week to stay current.

Instagram

Mashable: Instagram Just Added a Powerful New Way to Stalk People on the App

First there was Snapchat’s Snap Map feature and now Instagram follows that lead with functionality that allows you to see when a person was last active on the app. Log in regularly to your business account so potential customers see that you’re present and available. I always feel like somebody’s watching me… Read more after the jump…

Watch for Falling Social Stats

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Looking at the year ahead, both businesses and nonprofits will have to be light footed and prepared to change to stay in the digital game. Nonprofits should pay close attention to the changes Google announced to the Google Ad Grants program. Businesses will have to be nimble to make the best of changes to the Facebook News Feed that are likely to have negative impacts on organic page reach. On the proactive side, brands and marketers in 2018 planning mode are realizing the importance of paying attention to topics like authentic multicultural inclusion, not just ethnic tokenization to stay relevant to diverse audiences.

Google

GroundFloor Media: Google Ad Grants Changes in 2018: What Nonprofits Need to Know Now

Big news for nonprofits this week. Google Grants announced changes like the hefty lift of maintaining a 5 percent click through rate (CTR) in order to keep the $10,000 a month ad grant. On the plus side, Google is raising the prior $2.00 per bid limit. Our PPC team goes into detail on these changes. Read more after the jump…

Test Your Social Media Savvy

Giraffe Mom and Baby | CenterTable Digital Agency

Photo by Eric Kilby via Flickr

What a year it’s been for social media! Who can forget the giraffe who labored on YouTube for days on end? Twitter doubled its character limit and Finstagram was born. The president’s Twitter account was suspended for just a moment, and a certain gif topped the charts as most popular this year.

Think you’re an expert at all of these topics and more? Then we’ve got a fun quiz for you – hot off the press from The Guardian. Take the quiz and share your score!

Speaking of quizzes, are you familiar with the trivia app HQ? Suffice it to say that you’ll find any number of GFM | CenterTable team members huddled around a phone ready to play each afternoon. Just in time for the holiday break, take our tip and add HQ to your phone. We look forward to competing against you in the next round!

5 Videos You Might Have Missed This Year

Regardless of which side of the aisle you sat on, 2017 was pretty incredible. This year found itself embroiled in some of the most polarizing cultural, political and technological developments the world has ever seen. In a society increasingly connected in a web of social media outlets and platforms, we were collective witnesses to moments that defined humanity, and moments that divided it. Ad agencies, news outlets and production companies naturally responded to the ebb and flow of the cultural mainstream and its socio-political undercurrents by producing increasingly relevant, provocative and entertaining content.

As director of media production at CenterTable, I am always on the lookout for the latest and greatest in media and advertising. This year I compiled a list of 5 social videos produced in 2017 that stood out to me in technical prowess, innovation and boldness. This list includes everything from social media ads to TV commercials. Let’s dive right in (in no particular order).

Read more after the jump…