GroundFloor Media & CenterTable Blog

As PR practitioners, we are always reminding our clients about the need for a crisis communications plan. No matter the industry – healthcare, technology, restaurant or education – you can never predict when a crisis will hit, or what the crisis will be. On June 4, in a move to ensure the health and safety of its customers, GroundFloor Media client Qdoba Mexican Grill pulled raw tomatoes from its menu in response to a reported salmonella outbreak among certain varieties of tomatoes.

Kudos to Qdoba for jumping on this issue before it became a media headliner! Together with the client, GroundFloor Media had time to help craft messaging and developed signage surrounding the preventative measure – and sure enough, the phones started ringing. Thanks to a fantastic partnership with our client and a willingness to drop everything and walk in lock-step, not only have we navigated a sea of nationwide media inquiries, the combined GroundFloor Media/Qdoba team actually maintained a sense of humor and, dare I say, is comfortably prepared to tackle the next crisis that comes our way.

If you’re contemplating adding a crisis communications plan to your “PR toolbox”, keep in mind these basic principles:

  1. Develop your key message(s) and stick to them
  2. Respond to the media as quickly as possible, but take time to gather the facts before answering
  3. Follow through on commitments to answer additional questions the media may have
  4. Utilize your corporate Web site to disseminate information to key audiences

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