Everything you say can and will be used against you. This is especially true these days as more people send texts, emails and tweets rather than picking up the phone or, gasp, meet in person.
But there’s a downside. When conversations go sour, you have created a track record that can be shared with the world. In his latest Denver Business Journal column Gil Rudawsky offers a prominent case study on what not to do, the reaction and he provides some tips to avoid causing you, your company or client a crisis.