Crisis Communication Playbook Thrown Out in Papa John’s Saga
Papa John’s founder and former Chief Executive John Schnatter has gone from being the face … Read More >
Preparation Key During a Public Relations Crisis
Incorporate these tips from various communications experts into your crisis communications strategy to protect your brand’s reputation.
Starbucks Shows it Takes Discrimination Seriously
See how Starbucks has followed the PR crisis playbook closely after two African-American men were arrested at a Philadelphia Starbucks and learn why its response has been incredibly effective at neutralizing this crisis and showing that it takes discrimination seriously.
Fake News Strikes…Again
Miami Herald reporter’s experience with fake tweets a a cautionary tale for anyone with a presence on social media – or anyone getting their news there.
Air Force General Anti-Racism Response Video Goes Viral
Air Force Academy General’s address to students and staff in response racial attacks that appeared on message boards at the school set the bar for effective crisis response.
London Could Boot Uber Based on Reputation Issues
We all know that a poor reputation is harmful to a business’ bottom line, but … Read More >
Owner of Popular Denver Restaurant Regularly Puts Online Critics on Blast
Consider your audience’s response. That’s a cardinal rule for consumer brands when considering digital content. But does the same now go for consumers?
Using Bad Press to Educate the Masses
A couple weeks ago, the Golden State Warriors finally found out they would be playing … Read More >
Biggest PR Disasters of 2016
As 2016 comes to a close, we take time to reflect on the year’s biggest … Read More >
The Importance of Patagonia’s Black Friday Campaign
This year, Patagonia announced that it would donate all Black Friday proceeds to grassroots environmental … Read More >