The Art of an Apology Tested in the Past Week
It’s been a week of very public apologies: Pepsi, United Airlines and White House press … Read More >
Why Swallowing Your Pride Never Seems To Go Completely Out of Style
It seems that with each passing day, the era for digging in your heels, drawing … Read More >
The Art of the Non-Apology Apology
BrewDog issued a non-apology that generated support from fans, but can celebs and companies get away with this? Learn how to properly apologize & avoid crisis.
Outlook Apology is a Template for Crisis Response
Losing access to email for 20 minutes—let alone three days—would test anyone’s patience in today’s … Read More >
Time for issues management? Here are 4 tips for navigating the news cycle
The general public likes nothing better than seeing an infallible politician falling on his sword, … Read More >
It’s not their fault, but companies still have to apologize for massive data breach
It was the data breach heard around the world. Millions of people’s email information was … Read More >