Botched kidney transplant gives hospital crash course in crisis communication & reputation management
The USC University Hospital in Los Angeles received a crash course in crisis communication last … Read More >
Toyota in front of latest recall
Another massive recall by Toyota Motor Corp.? When will the bad news stop for the … Read More >
Twitter helps bank inform customers during outage
Bank of America learned that social media is not just for catching up with old … Read More >
How prevent and repair an online reputation
What can you do if your online reputation has been damaged, whether by others or … Read More >
PR lessons from water crisis
This comes to us from Northern Ireland, where part of the country was cut off … Read More >
The blame game in Tucson shooting
Having been in the newsroom for a variety of tragedies – Columbine and Sept. 11, … Read More >
As the year draws to a close, it’s a good time to review the top 10 PR blunders of 2010
As the year draws to a close, it’s a good time to review the top … Read More >