Twitter Purges Spammers, Instagram Adds Features for Engaged Users
One platform is deleting users. The other is adding functionality to allow its most engaged … Read More >
Never Fear: Social Media is on the Rise
We’re a quarter of the way through 2018 and it’s time for some trend spotting. … Read More >
Air Force General Anti-Racism Response Video Goes Viral
Air Force Academy General’s address to students and staff in response racial attacks that appeared on message boards at the school set the bar for effective crisis response.
Mid-2017 Crisis Communications Overview
Here is a recap of the some of the best crisis communications gaffes, courtesy of … Read More >
Using Bad Press to Educate the Masses
A couple weeks ago, the Golden State Warriors finally found out they would be playing … Read More >
Journalism and Growing Trend of Click-Baiting
HBO’s John Oliver takes on the media’s attempts to sell his show’s content through sensational … Read More >
In A Crisis, Make Friends With Legal Counsel
During a crisis, it is important to engage legal counsel early in the process both for strategy and to preserve attorney-client privilege.
How to Get Along With Lawyers During a Crisis
Managing a crisis and a company’s reputation is much easier and more effective when the … Read More >
When Reporters Get it Wrong
The media sometimes gets it wrong, even at the New York Times.
Authenticity rules crisis communication on social media
Here are some great social media lessons from Southwest Airlines’ Linda Rutherford, vice president of communication and strategic outreach.