Owner of Popular Denver Restaurant Regularly Puts Online Critics on Blast
Consider your audience’s response. That’s a cardinal rule for consumer brands when considering digital content. But does the same now go for consumers?
Amy’s Baking Company: Social Media Lessons Beyond the Obvious
Its clear that social media crises shouldn’t be handled the way Amy’s Baking Company has dealt with things, but what can we learn from this scenario, beyond the obvious? Planing and practice can mean the difference between swift recovery and a damaged brand.