Too often, senior executives assume that employees’ weekly paycheck buys their loyalty and support. After all, they reason, the big checks, bonuses and stock options that they receive has bought their loyalty. Surely it is the same for rank-and-file employees. That’s a dangerous assumption.
As 2018 quickly comes to a close, I reflect on some of the year’s biggest … Read More >
We live in an age of instant analysis, a world where our Attention Deficit Disorder … Read More >
EDITOR’S NOTE: You can see the full-year list of 2018 PR Disasters here. The year … Read More >
Few companies in America enjoy a reputation as strong as Southwest Airlines. Its customers may … Read More >
See how Starbucks has followed the PR crisis playbook closely after two African-American men were arrested at a Philadelphia Starbucks and learn why its response has been incredibly effective at neutralizing this crisis and showing that it takes discrimination seriously.
There are few things as frightening, potentially damaging and as misunderstood as a crisis. Here are five things about crisis communications that may be counter intuitive but are absolutely true.
Here is a look at some of the year’s biggest PR winners.
Over the last couple of weeks, I have shared Part 1 and Part 2 of … Read More >
Last week, I shared Part 1 of my Biggest PR Disasters of the Year, which … Read More >
